• Definition of a New Patient
• How to Register
• Phone Number and Hours
• Locations, Doctors and Health Plans

Definition of a New Patient

A new patient is someone who has not been previously registered at either the Palo Alto Medical Foundation (PAMF) or Camino Medical Group (CMG).

Note: Current patients who need to update their contact information or insurance should call patient accounting at 650-812-3838 or fax any changes to 650-812-3739.
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How to Register

To register as a new patient, first call 650-853-4868. Please have your insurance card ready. This process will take about 10 minutes. Then follow the steps listed below at your first appointment.

• Go directly to the registration check-in point before your first appointment. (For the Palo Alto Clinic, go to central registration in the main lobby on the first floor. For other locations, go to the check-in/arrival desk.)
  
• Bring your insurance card and photo identification (driver's license or I.D.).
  
• New uninsured patients need to make a $300 deposit, or a $500 deposit if their permanent address is not in the United States.
  
• You will be given forms which may include:
  
  • Consent to Treat and Financial Agreement
    
  • HIPAA (privacy form)
    
  • PAMFOnline
    
  • Medicare COB (Medicare patients only)
    
  
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  Phone Number and Hours

  
  Phone:
  650-853-4868
  
  Hours:
  Monday through Friday
  8 a.m. to 5 p.m.
  
  
  
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  Locations, Doctors and Health Plans

  
  Locations

  • Castro Valley Primary Care
    
  • Castro Valley Women's Health
    
  • Dublin Center
    
  • Encina Building
    
  • Fremont Center
    
  • Livermore Center
    
  • Los Altos Center
    
  • Menlo Park Surgical Hospital
    
  • Palo Alto Clinic
    
  • Portola Valley Women's Health Center
    
  • Redwood City Center
    
  • Redwood City Women's Health
    
  • Redwood Shores Health Center
    
  • San Carlos
    
  • Sunnyvale Sports Medicine
    
  • Welch Road Nephrology
  Choose a clinic that will meet your health care needs close to your home or work.
  
  Doctors
  
  Use our Find Doctors database to find primary care doctors and specialists.
  
  Health Plans
  
  PAMF accepts many health insurance plans. View our list of participating plans.
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